When you sign up for a 10 Day Free Trial our credit card processing company, PayFlo (a subsidiray of PayPal), submits an authorization to verify your card in order to prevent fraud. It has been normally in the amount of $18, which is different from our subscription price of $29.99. The authorization is similar in appearance to a charge on your statement. It is not a charge and those funds are relased back into your account in approximately 24 hours. No funds are transferred to Doozy Cards until your 10-day Free Trial period has expired and you have become a Doozy Premier member.

If you used a debit card to set up your 10 Day Trial, please be aware that most banks put a freeze on the $29.99 that would be charged at the end of the 10 days. These funds are not transferred to Doozy until the 10-day trial period has expired.

If you have cancelled your trial and the item has not been cleared after 3 business days, please contact us at [email protected] .

1. To cancel a Ten Day Free Trial membership during the 10 day trial period, first log in to your membership.

2. Click on the “My Profile” menu item at the top right of the website in the orange menu bar.

3. In the drop down menu, select "My Account".

4. Then click on the “My Subscription” tab on the page.

5. On the page that appears you will see a gray button to cancel your Free Trial. When clicked, you will see the following message:

"Are you sure you want to cancel your Doozy Subscription? Any pending premier cards will be cancelled"

6. If you still wish to cancel, click the red button saying, "Yes, please cancel". To continue into a Premier Membership for one full year (for one annual charge of $29.99), click the green button saying, "I'm good, I'll keep my Doozy".

7. IF YOU SIGNED UP USING PAYPAL you will be asked to log into your PayPal account. You must do this and then cancel the PayPal subscription to Doozycards in order to avoid being charged. We cannot perform this function for you because PayPal allows only you to cancel your subscription in your PayPal account.

8. An email confirmation of your cancellation will be sent to the email address on your Doozy membership. Your Free Trial is now cancelled and there will be no charge. 

Please check back with us from time to time to see the new aniations and special offers!

To cancel a free account, just email us at [email protected] and request that your free account be canceled.

WARNING: If you cancel your Doozycards.com FREE Reminders account, your Birthday and Holiday Reminders, your Doozy address book, card history and any cards you may have set up for future delivery will be PERMANENTLY ERASED.

You can watch our online video tutorial on how to reset your forgotten password here: 

or you can follow the instructions below:

If you have forgotten your password, we can help you reset it.

If you are not already on a log in page, look to the upper right corner of any page and click on "Log In"

On the Sign Up page, look for the box where you enter your log in information.

Click on the “Forgot my password” link located under the "Sign In" button.

You will then see a window pop up that asks for the email address associated with your membership, the one you use to log in. Enter the email address in the space provided. Then click "Submit". A new link to reset your password will be sent in an email to you at the email address you entered.

After you have clicked on "Submit" you will see a small confirmation window. You may close this and go to your email to find the email we sent with the link to reset your password.

So that you will be sure to receive your password email, be sure that your spam and junk mail filters are set to accept emails from doozycards.com.

The email we sent will have the subject line: "Doozycards password help". Open the email.

In the email, click on the orange button labelled, "Click here to reset your password". You will then be taken back to our log in page and you will see another window pop up in which you may type in a new password and then repeat it for confirmation so that it is sure to be spelled correctly.

Click "Submit" and your password will be saved. You may now log in with your reset, new password.

If you still have trouble logging in, please contact us at [email protected] for more help.

Possibility 1: Wrong email address:

You may be using the wrong email address to sign in. Be sure that you are using the same email address that you used to open your Doozycards membership.

Possibility 2: Passwords are Case Sensitive:

Passwords are “case sensitive” and need to be typed in with the same Capital and lower case letters every time you sign in.

Possibility 3:  Your computer's cache may need to be cleaned

It is always a good idea to clean your cache (temporary Internet files on your computer) as sometimes a full cache can prevent you from logging on to the site or entering your recipient’s email addresses. 

Here is a page, from the University of Indiana's website, of detailed instructions for clearing the cache of any device (iPhone, Android, PC) and any of the popular browsers (Chrome, Edge, FireFox, Safari, etc.)

https://kb.iu.edu/d/ahic

Possibility 4:  Cookies may need to be enabled

Premier Members
Even though you have a Doozycards Premier Account, you may not be able to sign in and you may be seeing one of two messages. One may tell you to “Enable Cookies”. The other informs you that you need to create a new account or you need to upgrade to a Doozy Premier Account. In either case, to correct this problem, set your web browser to accept all cookies from Doozycards.com. Her are instructions for allowing cookies for the 5 most widely used browsers:

Chrome

Steps are the same for both PC and MAC.

In the upper right corner of the browser, click on the Chrome menu button on the browser bar (it looks like three dots stacked vertically)

• Scroll down and click "Settings"
• Scroll all the way down and click "Advanced"
• In the Privacy and security section, click Site Settings.
• Click Cookies.
• Look for "Allow" and click on Add to the right of it.
• In the little window that pops up, type "www.doozycards.com"
• Click Add in the lower right corner.
• "www.doozycards.com" should now appear in your list of llowed websites permitted to use cookies with your browser.
• Close the tab with the settings and return to Doozy.

Internet Explorer

1. Click Tools or the gear icon at the top of the browser window.
2. Select Internet Options.
3. Click the Privacy tab and then the Advanced button on that tab.
4. Ensure that "Override automatic cookie handling" is checked.
5. Set the First and Third party cookies to "Accept."
6. Check "Always allow session cookies."
7. Click OK.
8. Exit Internet Explorer and restart your browser.

Edge

Mozilla Firefox

• In the upper right corner of the browser, click the menu button (it looks like three lines stacked) and choose Options.
• On the left side of the new page, select Privacy & Security.
• Scroll down to the Cookies and Site Data section.
• Click on the button Manage Permissions...
• A window will appear. in that window, type in www.doozycards.com.
• Click the Allow button
• "www.doozycards.com" should now appear in the box below, the list of websites allowed to use cookies with your browser. It should have the word "Allow" to the right of it.
• Now click Save changes.

Safari

FINAL NOTE ON LOG IN ISSUES:

If after trying everything above you are still having sign in or log in issues, please contact us at [email protected] and we can reset your password. Please provide us with the password you wish to use on your account or, if you prefer password secrecy, we can reset your password with a temporary one. You will then be able to log into the site with the temporary password and change it to one of your own liking.

Sign in using the email and password with which you created your Doozy account.

Click on “My Profile” in the orange menu bar at the top of the home page. 

Then click on "My Account" in the menu that drops down.

You will then see a page with all of your personal account information.

Enter your new email address in the email address box and then click on the “Update” button.

If you have forgotten the email address / membership ID with which you signed up, please send us an email at [email protected] . 

Please include the first and last name you used on your membership and our technical customer support staff will look it up for you.

To change your password, first sign in to your membership using the email and password you used to create your Doozy account.

Click on “My Profile” in the orange menu bar, to the right side. 

In the drop down menu, click "My Account".

You will see a page with all of your personal account information. There are three tabs across the top of the personal information. Click on "My Password".

Fill in the three boxes on the page as instructed. Enter your new password in the password and confirm password boxes.

Then click “Update Password”.

Sign in using the email and password with which you created your Doozy account.

Click on “My Profile” in the orange menu bar at the top of the home page. 

Then click on "My Account" in the menu that drops down.

You will then see a page with all of your personal account information.

Enter or change any of your personal information you wish to in the boxes on the page.

When you are done, click on the “Update” button.

To cancel your Doozycards Premier Membership subscription, first sign in to your membership using the email and password you used to create your Doozy account.

Click on “My Profile” in the orange menu bar, to the right side. 

In the drop down menu, click "My Account".

You will see a page with all of your personal account information. There are three tabs across the top of the personal information. Click on "My Subscription".

You will see details about your membership and subscription. Below them is an orane button to update your credit card information. Below that is the gray button to cancel your subscription.

Click the gray button and a window will pop up asking you to confirm that you wish to cancel. Click the appropriate button to complete the task.

Once you have cancelled your subscription, your Premier Membership will continue until the end of its one year term. It will not renew.

To cancel your Doozycards Premier Membership subscription, first sign in to your membership using the email and password you used to create your Doozy account.

Click on “My Profile” in the orange menu bar, to the right side. 

In the drop down menu, click "Card History".

Next to every card listed, on the Left, there is a small gray check box. Click the check box to the left of any card you wish to delete.

Then click the red button that says, "Delete checked".

If you wish to delete all the cards listed at one time, click on the check box at the very top of the left hand check box column. It should make all the cards' boxes checked. You may then click the red "Delete" button.

When using Doozycards on a mobile phone, please note the importance of maintaining your phone's nutrition levels. Feeding your phone kale or other leafy greens will allow the phone enough mineral resources to play a Doozycards animated ecard at peak performance.

(legal notice: this is a joke, not an actual recommendation)

The traditional method for elephant removal involves live mice. However, this tends to leave the user with a live mouse problem in the aftermath, as well as broken chandeliers.

We recommend simply removing Strawberries from the house or office until such time as the elephants depart in search of fresh strawberries. This may take up to 3 weeks time, but has proven efficacious.

1) To properly view a Doozycards ecard which you have received:

Click on the linked image of an envelope and card in your email from Doozycards.com. If that link gives you any trouble, there should also be the URL or internet address of that card's page which you can copy and then paste into your browser to directly to play the card.

If this does not work, you can take the card's ID code from the email. It is listed so that you can copy it. Then go to the Doozy website (www.doozycards.com) and click on "Card Pickup" at the top right of the Home Page (above the orange menu bar across the top of the page). Clicking on "Card Pickup" will bring you to a page where you can paste the card's ID code into a box and then click "Get My Card" to see it play.

2) Your computer's cache may need to be cleaned

It is always a good idea to clean your cache (temporary Internet files on your computer) as sometimes a full cache can prevent you from logging on to the site or entering your recipient’s email addresses. 

Here is a page, from the University of Indiana's website, of detailed instructions for clearing the cache of any device (iPhone, Android, PC) and any of the popular browsers (Chrome, Edge, FireFox, Safari, etc.)

https://kb.iu.edu/d/ahic

3) You may need to use a different browser

If you have performed one or more of these steps correctly and the card still will not play, you may need to use a different browser, one that will access the correct animation video type to play the animation correctly. Here are links to downlload some of the most popular browsers and a popular altrnative one:

Google Chrome

https://www.google.com/chrome/?brand=CHBD&gclid=EAIaIQobChMIx9y1-Ori4wIVEhx9Ch2nIQxSEAAYASAAEgIJzvD_BwE&gclsrc=aw.ds

Mozilla Firefox

https://www.mozilla.org/en-US/firefox/new/

Microsoft Edge

https://microsoft-edge.en.softonic.com/download

Opera

https://www.opera.com/?utm_campaign=%2301%20-%20US%20-%20Search%20-%20EN%20-%20Generic%20-%202017&gclid=EAIaIQobChMIx9y1-Ori4wIVEhx9Ch2nIQxSEAAYAiAAEgIex_D_BwE

Safari can be downloaded from your Apple app store.

If after clearing your cahce and updating your browser you are still having problems, please e-mail us at Technical Support at [email protected]

Clearing the cache

How to Clear Your Browser Cache:

Why you may need to clear your cache: If your browser doesn't load the newest and most updated version of a website you may begin to have trouble. The site could appear to be partially loaded, or wrongly formatted. You may not be seeing the most updated version of the site if changes or updates have recently been made. It could even prevent you from being able to view links or fill out forms. Once you delete the stored cache data your browser will retrieve the newest and most up-to-date version of the site. Many times, clearing the cache will be the first thing recommended by support if you're having a problem with the site.

Here's how to clear your browser cache (quickly search by pressing Ctrl+F, then typing in the name of your browser):

Mobile browsers:

Android:

NOTE: The steps to clear your cache, cookies, and history may differ depending on the model of your Android device and your preferred browser, but you should be able to clear your cache and data from your application management settings menu.

1. Go to Settings and choose Apps or Application Manager.
2. Swipe to the All tab.
3. In the list of installed apps, find and tap your web browser. Tap Clear Data and then Clear Cache.
4. Exit/quit all browser windows and re-open the browser.

Chrome for Android

1. Tap Chrome menu > Settings.
2. Tap (Advanced) Privacy.
3. From the "Time Range" drop-down menu, select All Time.
4. Check Cookies and Site data and Cached Images and Files.
5. Tap Clear data.
6. Exit/quit all browser windows and re-open the browser.

Safari for iOS

1. Open your Settings app.
2. Tap Safari.
3. Tap Clear History and Website Data and confirm.
4. Exit/quit all browser windows and re-open the browser.

Chrome for iOS

1. Tap Chrome menu > Settings.
2. Tap Privacy.
3. Tap Clear Browsing Data.
4. Choose the data type you want to clear.
5. Tap Clear Browsing Data.
6. Exit/quit all browser windows and re-open the browser.

Desktop browsers

Chrome

1. In the browser bar, enter: chrome://settings/clearBrowserData
2. At the top of the "Clear browsing data" window, click Advanced.
3. Select the following:

• Browsing history
• Download history
• Cookies and other site data
• Cached images and files

4. From the "Time range" drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select All time.
5. Click CLEAR DATA.
6. Exit/quit all browser windows and re-open the browser.

Firefox

1. From the History menu, select Clear Recent History. (If the menu bar is hidden, press Alt to make it visible.)
2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
3. Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
4. Click Clear Now.
5. Exit/quit all browser windows and re-open the browser.

Microsoft Edge

Important: Microsoft Edge Legacy support ended on March 9, 2021. If you still have Edge Legacy, UITS recommends installing the new Chromium-based Microsoft Edge by running Windows Update.

1. In the top right, click the Hub icon (looks like star with three horizontal lines).
2. Click the History icon (looks like a clock), and then select Clear all history.
3. Select Browsing history, then Cookies and saved website data, and then Cached data and files. Click Clear.
4. After the "All Clear!" message appears, exit/quit all browser windows and re-open the browser.

Opera

1. From the Opera menu, select Settings, then Privacy & Security, and then Clear browsing data....
2. In the dialog box that opens, from the "Obliterate the following items from:" drop-down menu, select "The beginning of time."
3. Select the following:
4. Browsing history
5. Download history
6. Cookies and other site data
7. Cached images and files
8. Click Clear browsing data.
9. Exit/quit all browser windows and re-open the browser.

Safari 8 and later

1. From the Safari menu, select Clear History... or Clear History and Website Data....
2. Select the desired time range, and then click Clear History.
3. Go to Safari > Quit Safari or press Command-Q to exit the browser completely.

To get to the Free Card page, click on the “Free” link in the menu list at the bottom of any Doozy web page, or click on the link below.

http://www.doozycards.com/ecards/free

If the link does not open the correct web page, you can copy and paste the link to your internet browser.

If you want to send cards that are not marked as “FREE!”, you will need to upgrade to a 10 Day Free Trial membrship or sign up for our Premier membership for a simple $24.99 annual fee. You can access both by clicking on the orange “Free 10-Day Trial” button on the top right corner of the Home page.

To learn how to send a Doozy ecard, watch this easy tutorial on our YouTube channel: https://youtu.be/uUsNK8ZY7kQ

or follow the instructions below:

Free Trial and Premier Members:

To send a Doozy Premium card, you need to have either a 10-day free Premier trial or a Premier membership.

1. If you are already a Member sign in to your account (click on "sign In" at the top right hand corner of the home page).
    
2. Click on the card you would like to send. You will see the card play on the next page.
    
3. Now click on the gold/yellow button that says “Send this card”. It appears above and below the cartoon.      NOTE: if you have not yet signed in, the buttons will appear on this page as a Red one saying “Send this card with a Free Trial” and below that, a link in blue writing saying, “Premier Members sign in here”. Click on the Blue link to sign in and send the card.
    
4. On the next page, personalize your ecard with your recipient’s name, email address, and your text message. Then, choose the date you would like to send the card and click “send”. To preview the card, click “Preview" before sending.
    
5. NOTE: Your recipient’s e-mail address will automatically be stored in your address book unless you uncheck that option. You may also use your address book to enter previously stored email addresses of other recipients.
    
6. Unless you unclick the box next to “notify me by email when the card is sent” above the send button, you will receive an email notice when your card has been sent to your recipient’s internet email service provider.  Likewise, unless you unclick the box next to “notify me by email when card is read”, an email notice is automatically sent to you confirming that your card has been read by your recipient.

Free Members:

1.      Go to the Free Ecard Pages or look for any ecard sub-titled "FREE" in any category.

2.      Then click on the picture or title of the card.

3.      While the card plays you will see a preparation area below the card where you may personalize the card with your recipient’s name and address and your own message. 

5.      Then click “send” near the bottom of that page.

Doozy Tip!
To update or edit your e-mail address on your Doozy account:

1. Click on the “My Account” link at the top of any page.
2. Change your new e-mail in the Email Address box.
3. Click the orange “Update my Information” button at the bottom of the page.

Check your spam folder and be sure your email srvice allows mail from Doozycards.com

E-mail confirmations go to the e-mail address on your Doozy Card membership account.
Is the email account you are checking for the “card sent confirmations” the same email address that is listed in your Doozy Card account?

To check the email address on your Doozy account:
1. Click on the “My Profile” menu item on top of the Doozy web page
2. Click on the “My Account” item..
3. Check the email address in the email box.

You will receive an e-mail notification when your card has been sent out by the Doozy server to your recipient. You will receive another e-mail when your card has been read by your recipient. You can choose not to receive these confirmations by manually un-clicking these boxes at the bottom of the send card page:

You can also check your Card History which will show each card you have sent and their status. Here is a tutorial on how to use your Card History:

If you are sure you asked to be sent the email notification that your ecard was sent, but did not receive that notification, you can examine the following items:

Is my workplace network blocking Doozy e-mail notifications?

If you are currently on a corporate, government or other organizational network, the network’s firewall or other screening software might be blocking e-mails from doozycards.com. You will need to contact your IT personnel to have them adjust the screening or blocking process to allow e-mails from Doozycards.com. If you send us the organization’s IT contact names, we will send the IT department a letter from Doozy Cards addressing our legitimacy, privacy statements and non-spamming policies.

Is my spam or Internet Email Service Provider blocking Doozy e-mails?

If you or your Internet Email Service Provider has Spam or other blocking software, it may be blocking e-mails from doozycards.com. If so, you may need to set your Spam or junk mail filters to accept e-mails from doozycards.com.

• For Yahoo! Mail, Outlook or Outlook Express select: "Add To Address Book".
• For Hotmail or MSN, select: "Save Address(es)".
• You may also need to set your E-mail Accounts to accept e-mails from doozycards.com.
• For all others, please ask your ISP provider how to accept e-mails from doozycards.com

You can check on the progress of any card you have sent by looking at your Card History.

Here is a tutorial on using your Card History: https://youtu.be/9JiWkTruRF4

or you can follow these directions:

To see your Card History, log into your membership on the Doozycards website.

Then click on “My Profile” in the top orange menu bar.

Select the item, “Card History” in the drop down menu.

You will see a page with every card you have sent and their status.

The status of each card is on the right side of its thumbnail picture. Also, unless you checked “no” (the default setting is “yes”) on the two statements below when you sent your card, you will receive a confirmation email notifying you when the recipient has picked up your Doozy card.

The problem in most cases of non-delivery may be found in the recipient’s Internet Service Provider. If you have received a “Sent” confirmation, and you have not received a “Read” confirmation, this usually means that there is a failure with delivery by the recipient’s ESP, employer organization, or recipient’s e-mail inbox causing a failure preventing your recipient from experiencing your Doozy Cardtoon. The first place to look is in your Card History.

Here are some reasons your Doozy Cardtoon may not have been read:

Was the card sent to the recipient’s correct e-mail address?

If the email address is bounced by the recipient’s Email Service Provider, you should see a bounce notice in your card history next to the card you sent. Emails may be bounced if even a period or one letter is incorrect in the address.

To check the accuracy of the recipient's email address you entered, look for the card in your Card History. To the right of the card's information is the status. Does it indicate the card was "Undeliverable" or "Bad address"?

If so, click "Resend" to edit the card's information, specifically the recipient's email address. When ready, click "Send" as you did before to send the corrected card.

Is the Recipient’s Mailbox Full or Inactive?

If recipient’s e-mail box is inactive, closed, or over its size quota, their Internet Service Provider will not deliver your Doozy Cardtoon to your recipient’s inbox. You might inquire of your recipient if this is the case.

Is the recipient’s spam blocker or Internet Service Provider blocking Doozycards?

If your recipient or their service provider has spam or other blocking software, it may be blocking emails from doozycards.com. Some unfamiliar businesses may seem suspicious to some providers. If so, your recipient may need to change their Spam Blocker or notify their Internet Service Provider to accept e-mails from Doozycards. 

Is the recipient’s workplace network blocking Doozy e-mail notifications?

If your recipient is currently on a corporate, government or other organizational network, the network’s firewall or other screening software might be blocking e-mails from Doozycards.com. Your recipient will need to contact their IT personnel to have them adjust the screening or blocking process to allow e-mails from Doozycards.com. If they want to send us the organization’s IT contact names, we will send the IT personal a letter from Doozy Cards that addresses our legitimacy, privacy statements and non-spamming policies.

DOOZY TIP!
If your recipient’s card was not delivered because of spam or other blocking software, you may be able to use your own e-mail provider to send the cardtoon.

When you sent the card from Doozy you were also sent a confirmation e-mail from Doozy (unless you clicked on the option not to receive the confirmation). In this confirmation email is a link to the cardtoon you sent.

Using your email’s forwarding process, forward your confirmation e-mail to your recipient’s e-mail address.

If your recipient can receive e-mails from you they will be able to open the forwarded confirmation e-mail you sent and click on the link to view your Doozy cardtoon.

You could also cut and paste the link from the confirmation email or from the card itself accessed via your Card Hisotry, into a new e-mail and send that instead of forwarding the confirmation e-mail.

For your account’s security, cards already sent cannot be edited. To edit or change a card or the address to which you want it sent, there is a slim window of time during which you may eidt the card or, if you wish to re-prepare the card entirely, to delete the card and prevent your recipient from receiving our ecard notification email before it goes out from the Doozy servers.

We send out the ecard notifications to card recipients in batches every 5 minutes.* During this time, as soon as you realize you need to change or stop the card, you can go to your Card History to try to edit or to stop / delete the card. If the card can be altered or deleted, it's status in your Card History will read: "Pending" and the word "Edit" will appear below that on the right side of the card's entry in the Status column. 

To edit the card (quickly!), click on the blue linked word, "Edit". You will go to the Card Preparation page. Alter the details you wish. Then click the red "Send" button once again.

If the notification email has already been sent out, the card's status will read, "Sent" or "Picked Up" or another statement indicating what occured after the card was sent from the Doozy servers. Once the email has gone out, it cannot be cancelled or "pulled back". However, if you Delete the card from your card history, your recipient will be unable to see the card at all even though they will still receive the notification email. You may then go find the card on its category pages as you first did, click on it, and go through the process of preparing the card once more.

Here is a tutorial about how to use your Card History:

*Ones that were previously scheduled for a future date will go out just after midnight on the set date.

There is a slim window of time during which you may delete a card and prevent your recipient from receiving our ecard notification email before it goes out from the Doozy servers. We send out the ecard notifications to card recipients in batches every 5 minutes.* During this time, as soon as you realize you need to stop the card, you can go to your Card History to try to stop or delete the card. If the card can be altered or deleted, it's status in your Card History will read: "Pending".

If the notification email has already been sent out, the card's status will read, "Sent" or "Picked Up" or another statement indicating what occured after the card was sent from the Doozy servers. Once the email has gone out, it cannot be cancelled or "pulled back". However, if you Delete the card from your card history, your recipient will be unable to see the card at all even though they will still receive the notification email. 

Here is a tutorial about how to use your Card History:

*Ones that were previously scheduled for a future date will go out just after midnight on the set date.

The first thing to do is to use your Card History to look over the card that was sent. Look at the email it is addressed to.

First, Veriffy the email address you entered as the correct email address for your reci[ient.

Next, double check the spelling and punctuation of the email address.

If these are correct, try resending the card by clicking the "Resend" oprtion.

If the card is once again returned as "undeliverble: or "Address Invalid", try sending the card to a secondary email address for the recipient.

If you have Gmail, Outlook, Hotmail, AOL, Plaxo or Yahoo, you can download your Internet email address book into your Doozy address book with the click of a button.

1. Sign in to your Doozy account.

2. Click on “My Profile” in the orange menu bar.

3. Click the menu item “Address Book”.

4. Click on the gray “Import Address" button located in the top left corner of the address book.

5. Depending on which service you use, click on their logo in the row of small square logos at the top right.

6. Log in to your email service provider with your email address and the password.

6. Your names and email addresses from your Internet Email Account should appear. Click on the check boxes beside the names and addresses to select them,

7. Click on whatever button your service provides that adds or selcts the emil addresses you chose.

8. This will return you to a Doozy window showing the addresses you selected.

9. Click the green "Import" button in the lower right corner of that window.

10. Your names and email addresses from your email service provider should now appear in your Doozy email address book.

To learn how to set up and use your Doozy Adddress Book, watch this easy tutorial video:

or follow the directions below:

1. Click on the “My Profile” menu item in the orane bar at the top of any page.
2. Click on the menu item “Address Book”.
3. Your address book will appear.

Now you are ready to add or delete contacts to/from your address book.

To add a contact:

1. Click on th gray "Add Address" button near the top of the page.
2. A box will pop up into which you can type the person's name and email address.
3. Click the orange “Save” button at the bottom of the window.
4. The new name and address will appear in your address book listings.

To edit a contact:

1. Locate the contact in your address book.
   1. You can sort the listing in your Address Book Alphabetically by First Name, Last Name and Email Address
   2. To sort by one of these, click the title at the top of the appropriate column. The entries will sort alphabetically accordin to what is in that column.
2. Click once on the email address of the contact you wish to change.
3. A window will appear with that contact's information in it. Edit the information you wish in this window.
4. When you have finished editing your contact, click either “Save” to save them in the address book or “Cancel” to ignore the changes you have made.

To delete a contact:

1. Locate the contact in your address book. (see above section for how to sort your contacts)
2. To the right of each contact there a blue "X".
3. Click once on the "X" to the right of the contact you wish to eliminate.

The address book will refresh

You may have a pop up blocker preventing the address book from opening. Usually, if you hold the control key down simultaneously while clicking on the address book, you will be able to open your address book. If this does not work, you may need to look up and follow the instructions in your browser or any pop-up blocking software you may be using on how to open a pop-up window.

You can send one card with the same message to as many as 50 people at one time.

Please watch our online video tutorial for instructions on how to send to multiple recipients:

or follow the instructions below:

To enter multiple recipeints by hand:

1. Select and click on a card as usual.
2. Click on one of the blue buttons to "Send this Card Now".
3. On the card's preparation page, Click on the green "Add Another Recipient" button and another box for entering your additionial recipient's information will appear.
4. Do this any number of times up to 50. A box for each recipient will open.
5. Fill in the boxes with the recipients' names and email address.

 To enter multiple recipients from your Doozy Address Book:

• Select and click on a card as usual.
• Click on one of the blue buttons to "Send this Card Now".
• On the card's preparation page, Click on the blue "Open Address Book" button and your Doozy Address Book will appear.
• DYou can now lick on up to 50 addresses in yoru address book by clicking on the check box to the left side of each entry.
• When they are selected, click the green "Add Addresses" button at the top of the Address Book and the entries will appear back on the Card Preparation page.

To send a card to more than 50 people, simply send off the card to the 1st 50 people, then on the card sent confirmation page, click the green "Send this card again" button. It will take you back to the card preparation page where you may enter 50 more recipeints. 

TIP: If you are sending to more than 50 recipients, you will want to copy your personal message the first time you write it out so you can paste it into the next batch of recipients' message box.

To change or alter the font of yuor personal message that will appear with your animated ecard, watch this sinple video tutorial: https://youtu.be/nsjUigDolt4

It will give you all the tricks and methods!

To learn how to set up and use your Doozy Adddress Book, watch this easy tutorial video:  https://youtu.be/JAV9lIDMd4s

or follow the directions below:

1.    Click on the thumbnail of the card you want to send.

2.      Click on the “Send this card” button above or below the cardtoon.

3.      In the “Recipient(s)” section, click on the blue "Open Address Book" button.

4.      Your Address Book will pop up in a separate window.

5.      You can now select people from your Address Book to receive the card by clicking on the small square boxes found on the left most side of the list of names and addresses. A check mark will appear in the boxes of the people you have selected. To unselect someone, simply click on the box once again.

6.       Click on the “Insert Selected Addresses” bar at the top of the Address Book.

7.      The Address Book will disappear and the names and addresses will appear automatically in the “Recipient(s)”section.

The most common sound problems deal with sound settings on your computer and/or browsers that need to be updated.

First, check your sound settings. Usually there is a small “speaker” icon on the right side of your Taskbar at the bottom of your screen.

Double click the speaker icon and try turning up the volume control. 

Uncheck the mute square if it is checked. If you see an X over anything the sound may have ben turned off.

you may need to update to the latest version of your web browser, one that will access the correct animation video type to play the animation correctly. Here are links to downlload some of the most popular browsers and a popular altrnative one:

Google Chrome

https://www.google.com/chrome/?brand=CHBD&gclid=EAIaIQobChMIx9y1-Ori4wIVEhx9Ch2nIQxSEAAYASAAEgIJzvD_BwE&gclsrc=aw.ds

Mozilla Firefox

https://www.mozilla.org/en-US/firefox/new/

Microsoft Edge

https://microsoft-edge.en.softonic.com/download

Opera

https://www.opera.com/?utm_campaign=%2301%20-%20US%20-%20Search%20-%20EN%20-%20Generic%20-%202017&gclid=EAIaIQobChMIx9y1-Ori4wIVEhx9Ch2nIQxSEAAYAiAAEgIex_D_BwE

Safari can be downloaded from your Apple app store.

Here is an online video tutorial to show you how to pick up and view the Doozy ecard you have received: https://youtu.be/bxCndRtt4Ms

or you can follow the instructions below:

If you have received a Doozycards.com animated ecard via an email:

Click on the image of the orange and blue envelope and card.  This will bring up a Doozycards.com page in your browser on which you will see the card and its personal message for you.

If clicking on the image does not work, or you do not see the image of the envelope and card, the URL or internet address of that card's page is in the email. You can copy and then paste the URL into your browser to play the card.

If this also does not work, you can copy the card's ID code from the email. Go to the Doozy website (www.doozycards.com) and click on "Card Pickup" at the top right of the Home Page. You will go to a page where you can paste the card's ID code into a box labelled "Enter your card id". Then click "Get My Card" to see the card.

If you are having trouble with any of these steps, please let us know. If you have performed one or more of these steps correctly and the card still will not play, you may need to update to the latest version of your web browser, one that will access the correct animation video type to play the animation correctly. Here are links to downlload some of the most popular browsers and a popular altrnative one:

Google Chrome

https://www.google.com/chrome/?brand=CHBD&gclid=EAIaIQobChMIx9y1-Ori4wIVEhx9Ch2nIQxSEAAYASAAEgIJzvD_BwE&gclsrc=aw.ds

Mozilla Firefox

https://www.mozilla.org/en-US/firefox/new/

Microsoft Edge

https://microsoft-edge.en.softonic.com/download

Opera

https://www.opera.com/?utm_campaign=%2301%20-%20US%20-%20Search%20-%20EN%20-%20Generic%20-%202017&gclid=EAIaIQobChMIx9y1-Ori4wIVEhx9Ch2nIQxSEAAYAiAAEgIex_D_BwE

Safari can be downloaded from your Apple app store.

If after updating your browser you are still having problems, please e-mail us at [email protected]

You can watch our online tutorial video about posting an ecard to Facebook:

or you can follow the instructions below:

To share a card on your Facebook, click on the Facebook icon below the card's animation, message area and blue sending button. There are also buttons to post the card to Twitter, Pinterst and LinkedIn. This will open Facebook's small window allowing you to post the card to your page, another person's page, or send it in a private message.

You can also post to Facebook from the card's preparation page.

• On that page. by default, you will see the items for sending the card via email. However, at the top of the preparation area is a tab to Post to Facebook.
• Click that and in the new messaging area enter your personal message that will appear on the ecard's own Doozy page. 
• Then click the blue "Post to Facebook" button. 
• The Facebook posting window will appear.
• Using the drop down menu in the upper left corner of the Facebook posting window, select your destination on Facebook.
• Type in your message that will appear on the Facebook post itself.
• Click the blue "Post to Facebook" button at the bottom of the window.
• You can still see your ecard listed in your Card History.

You can always check your ecards’ progress in your membership’s Card History.

Hre is a tutorial on using your Card History: https://youtu.be/9JiWkTruRF4

or you can follow these directions:

To see your Card History, log into your membership on the Doozycards website.

Then click on “My Profile” in the top orange menu bar.

Select the item, “Card History” in the drop down menu.

You will see a page with every card you have sent and their status.

From this page you can also:

• resend cards if you wish.
• Correct the addressing or message if the card has not yet gone out fromt eh server. If it has not, the card's status will say, "Card Pending".
• delete the card from your history

You can send our cards to a phone via the recipient's text SMS.

1. You'll need to know what mobile carrier the recipient uses.

2. Locate the mobile carrier on the list below to find the correct extension.

3. Copy the extension and paste it into the "Recipient Email" field on the ecard you'd like to send.

4. Replace the word "NUMBER" with the recipient's phone number (with no punctuation!) in the extension. (Example: [email protected] would become [email protected])

5. Fill in the rest of the ecard as you normally would. Once sent, the ecard will arrive as a text message with a link to the ecard included.

Here’s a list of some of the most common cellular companies (just remember to replace the word "NUMBER" with the cellphone number you wish to send it to):

AT&T: [email protected] (SMS), [email protected] (MMS)

Boost Mobile: [email protected] (SMS), [email protected] (MMS)

C-Spire: [email protected]

Consumer Cellular: [email protected]

Cricket: [email protected] (SMS), [email protected] (MMS)

Google Fi (Project Fi): [email protected] (SMS & MMS)

Metro PCS: [email protected] (SMS & MMS)

Mint Mobile: [email protected] (SMS)

Page Plus: [email protected]

Red Pocket: [email protected] (SMS) (Red Pocket uses AT&T or T-Mobile (for GSM SIMs) & Verizon for CDMA. See info. for those carriers.)

Republic Wireless: [email protected] (SMS)

Simple Mobile: [email protected] (SMS)

Sprint: [email protected] (SMS), [email protected] (MMS)

T-Mobile: [email protected] (SMS & MMS)

Ting: [email protected] (SMS for CDMA), [email protected] (SMS for GSM)

Tracfone: [email protected] (MMS)

U.S. Cellular: [email protected] (SMS), [email protected] (MMS)

Verizon: [email protected] (SMS), [email protected] (MMS)

Virgin Mobile: [email protected] (SMS), [email protected] (MMS)

Xfinity Mobile: [email protected] (SMS), [email protected] (MMS)

Our Free Doozy Reminder system reminds you of important dates with email alerts sent to your Internet email address. When you sign up for reminders, you can send your friends and family emails requesting their birthdates or you can enter important dates manually. Our system will record the dates and send you email alerts before the date.

Is my spam or Internet Service Provider blocking Doozy e-mails like reminders?

If you or your Internet service provider has Spam or other blocking software, it may be blocking e-mails from doozycards.com. If so, you may need to set your Spam Blocker to accept e-mails from doozycards.com or notify your Internet service provider to accept e-mails from doozycards.com

• For Yahoo! Mail, Outlook or Outlook Express select "Add To Address Book".
• For Hotmail or MSN, select "Save Address(es)".
• You may also need to set your E-mail Accounts to accept e-mails from Doozycards.com
• For all others, please ask your ISP provider how to accept e-mails from doozycards.com

Also, check to see if reminder is set for the correct reminder date.

Contact us immediately if you are having other reminder errors at [email protected] .

Doozy Cards also supplies Reminders for Holidays. It is a quick and easy way to make sure you don’t miss a single important holiday.

1. To create holiday reminders, just sign in and click on “Reminders” at the top of any page.

2. Then select from the ovals on the left, “Add Holidays”. This will take you to the Holiday selection list.

3. On the list we have most of the Major Holidays observed in English Speaking countries (and others), followed by secondary holidays. Finally, we have specific religious holidays, listed under different the names of different religions. Just click on the appropriate religion, and select the holiday you are looking for.

4. Once you have selected all the Holiday Reminders you desire click on the red “Save Reminders” button. This will save all of your holiday reminders in your main Reminders list.

One great thing about our holiday reminders is that we keep track of the dates for you. While some holidays have consistent dates, others change dates depending upon the year or phases of the moon or other natural phenomena. Our system is kept up to date with all dates, sending reminders in a timely way to let you know when various holidays are observances are coming.

We all know how tricky computers can be, and sometimes a slip of the finger enters information we did not intend. So, Reminders can be edited when mistakes occur.

1. To Edit your Reminders, sign in, and then click on "My Profile" in the orange menu bar at the top of any page.

2. Click on the “Reminders”  menu option in the drop down menu.

3. You should then be taken to the Reminders page where you will see a complete listing of all the reminders created so far. Find the reminders you wish to edit.

3. Click on the icon of a pencil and writing pad on the right hand side of the Reminder list. This will allow you to Edit your reminder.

4. If you no longer want a certain reminder, click on the red “X” on the right hand side of the list. This will delete the Reminders from your list completely.

Doozy Cards has a strict policy of never using your personal information, or any information entered by you for spam, or fraudulent purposes. If you have any concerns about sharing your friends’ and family’s email addresses with Doozy Reminders, please know we never sell or rent anyone’s personal information. Never.