Our e-card delivery system has a delivery
success rate that exceeds 99.9% to the recipient’s Internet Email Service
Provider (ESP). We monitor our site’s performance every 5 minutes from 13
locations around the world to constantly be sure everything is operating at peak
efficiency. The problem in most cases of non-delivery is found in the
recipient’s Internet Service Provider.
Here’s what happens when a Doozy card is sent:
- When preparing your card to send, you have the option of receiving a
“Sent Card” confirmation from Doozy Cards. It will be sent automatically as
the card goes out unless you click “No” on the check box at the bottom of the
send card page.
- When preparing your card to send, you also have the option of
receiving a second “Card Read” confirmation, after your recipient has
downloaded the Doozy Card e-mail notification from their inbox, opened, and
experienced your Doozy Cardtoon.
- It will be sent automatically as the card goes out unless you click
“No” on the check box at the bottom of the page.
- Our Doozy Card servers deliver your Doozy Cardtoon to your
recipient’s Internet Email Service Provider (ESP) instantaneously 99.9% of the
time without failure.
If you have received a “Sent”
confirmation, and you have not received a “Read” confirmation, this usually
means that there is a failure with delivery by the recipient’s ESP, employer
organization, or recipient’s e-mail inbox causing a failure preventing your
recipient from experiencing your Doozy Cardtoon.
Here are some reasons your Doozy Cardtoon may not have been
recipient check their E-mail Inbox?
Sometimes recipients have not yet checked
their e-mails. Your Doozy Cardtoon will wait in the recipient’s Internet Email
Service Provider’s holding account, until your recipient checks their e-mails.
card sent to the recipient’s correct e-mail address?
If the email address is bounced by the recipient’s Email
Service Provider, we will forward the bounce notice to the email address on the
account that sent the card. In addition, you should see a bounce notice in your
card history page located on the “My Account” tab on top of all Doozy web pages.
To check the accuracy of the e-mail address
- Go to the “My Account” link located on top of the home page.
- Click on “Card History”
- Look for the thumbnail and recipient’s address on the card you sent.
Review the recipient’s e-mail address that you entered. If there is a bounce
notice or if you recognize the address as incorrect, you will need to resend
another new Doozy Cardtoon to the correct address.
Recipient’s Mailbox Full or Inactive?
In most cases,
the recipient’s Email Service Provider (ESP) will notify Doozy if the
recipient’s email address is incorrect, full, closed, or if you have sent a card
to an inactive email address. In such cases, we will forward to you the ESP’s
email notice and also post the notice in your card history next to the card
If recipient’s e-mail box is inactive, closed, or over its size quota, their
Internet Service Provider will not deliver your Doozy Cardtoon to your
Recipient’s Email service Provider timed out?
If the recipient’s ISP service is interrupted, delivery is
impossible until their ISP service is restored.
Is the recipient’s spam blocker or
Internet Service Provider blocking Doozycards?
If your recipient’s or their Internet service provider has Spam or other
blocking software, it may be blocking e-mails from doozycards.com. If so, your
recipient may need to change their Spam Blocker or notify their Internet Service
Provider to accept e-mails from Doozycards.
How your recipient can set their e-mail
accounts to accept e-mails from Doozycards.com
- For AOL, select "Add Address".
- For Yahoo! Mail, Outlook or Outlook Express select "Add To Address
- For Hotmail or MSN, select "Save Address(es)".
- For others, please check with your ISP provider.
recipient’s workplace network blocking Doozy e-mail notifications?
If your recipient is currently on a corporate, government or other
organizational network, the network’s firewall or other screening software might
be blocking e-mails from Doozycards.com. Your recipient will need to contact
their IT personnel to have them adjust the screening or blocking process to
allow e-mails from Doozycards.com. If they want to send us the organization’s IT
contact names, we will send the IT personal a letter from Doozy Cards that
addresses our legitimacy, privacy statements and non-spamming policies.
If your recipient’s card was not delivered because of spam or other blocking
software, you may be able to use your own e-mail provider to send the cardtoon.
When you sent the card from Doozy you were also sent a confirmation e-mail from
Doozy (unless you clicked on the option not to receive the confirmation).
In this confirmation e-mail is the link to the cardtoon you sent.
Using your e-mail’s forwarding process, forward your confirmation e-mail to your
recipient’s e-mail address.
If your recipient can receive e-mails from you they will be able to open the
forwarded confirmation e-mail you sent and click on the link to view your Doozy
You could also cut and paste the link from the confirmation e-mail into a new
e-mail and send that instead of forwarding the confirmation e-mail.